RAMÍREZ-HURTADO, J. M. The use of importance-performance analysis to measure the satisfaction of travel agency franchisees. RAE - Revista de Administracao de Empresas , [S. l.], v. 57, n. 1, p. 51–64, 2017. DOI: 10.1590/s0034-759020170105. Disponível em: https://periodicos.fgv.br/rae/article/view/66030. Acesso em: 19 may. 2024.