DA SILVA, S. S.; BONOMI SANTOS, J. Leveraging the effectiveness of knowledge-intensive services: The roles of customers and service providers. RAE - Revista de Administracao de Empresas , [S. l.], v. 61, n. 2, p. 1–13, 2021. DOI: 10.1590/S0034-759020210203. Disponível em: https://periodicos.fgv.br/rae/article/view/82276. Acesso em: 22 feb. 2024.