Estilo cooperativo ou competitivo de gerenciamento de conflitos? Efeitos no compartilhamento de informações e no desempenho de cooperativas agropecuárias

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Renata Mendes de Oliveira
https://orcid.org/0000-0003-2541-1511
Ilse Maria Beuren
https://orcid.org/0000-0003-4007-6408

Resumo

Este estudo examina a influência dos estilos de gerenciamento de conflitos, tanto cooperativos quanto competitivos, no compartilhamento de informações e, por sua vez, deste no desempenho organizacional. Examina-se também a mediação do compartilhamento de informações na relação entre os estilos de gerenciamento de conflitos e o desempenho organizacional. Os efeitos dos estilos de gerenciamento de conflitos foram analisados no nível intragrupo em um campo que pressupõe cooperação por meio de uma survey realizada com profissionais que atuam em cooperativas agropecuárias. Para a análise das 91 respostas válidas, utilizou-se modelagem de equações estruturais por mínimos quadrados parciais (PLS-SEM). Os resultados indicam relação entre estilos de gerenciamento de conflitos e compartilhamento de informações, que é positiva para o estilo cooperativo e negativa para o estilo competitivo. Além disso, foi observada relação positiva entre compartilhamento de informações e desempenho organizacional. No entanto, não se verificou um efeito mediador do compartilhamento de informações na relação entre os estilos de gerenciamento de conflitos cooperativo e competitivo e o desempenho organizacional. Com base nos resultados, conclui-se que o estilo cooperativo de gerenciamento de conflitos promove o compartilhamento de informações e melhora o desempenho organizacional. O mesmo não foi constatado para o estilo competitivo de gerenciamento de conflitos nas cooperativas pesquisadas. Isso amplia as discussões sobre os possíveis benefícios dos conflitos nas organizações, contrastando com as abordagens sobre seus efeitos maléficos no desempenho organizacional.

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Oliveira, R. M. de, & Beuren, I. M. (2024). Estilo cooperativo ou competitivo de gerenciamento de conflitos? Efeitos no compartilhamento de informações e no desempenho de cooperativas agropecuárias. Cadernos EBAPE.BR, 22(1), e2023–0013. https://doi.org/10.1590/1679-395120230013
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