Challenges and solutions for dealing with stakeholder polarization
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Abstract
Objective: To analyze the impacts of polarization on
stakeholder management and propose strategies to
mitigate negative effects.
State of the Art: The literature indicates that
polarization is a growing phenomenon that significantly impacts the corporate world, affecting employees, consumers, shareholders, and society in general, in an individualized manner. Furthermore, it demands studies and strategies on how companies could react.
Originality: While stakeholder management and
polarization are often studied separately, this article
fills the gap by connecting these fields, analyzing the
implications of polarization for stakeholder management in a context of increasing social and political relevance of companies, offering an analysis of the impacts, opportunities, mitigating strategies, and managerial recommendations in relation to each interested party.
Impacts: This article provides an applicable strategic
framework for managers to build stronger and more
resilient relationships with stakeholders, promoting
constructive dialogue, organizational identity
management, and combating misinformation.
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References
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