Fatores que afetam a intenção de continuidade do uso de sistemas e-learning: um estudo com servidores públicos federais
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Este estudo teve por objetivo examinar quais são os reflexos das falhas cognitivas no uso da internet por parte dos servidores públicos federais na satisfação do design de conteúdo, na satisfação do design de interface e desses tipos de design no valor de utilidade percebida e na intenção de continuidade do uso dos sistemas e-learning adotados nos cursos de aperfeiçoamento. Para tanto, realizou-se uma pesquisa descritiva, com abordagem quantitativa e dados coletados a partir de um survey aplicado a 50 servidores públicos de um hospital universitário federal localizado na Região Centro-Oeste do Brasil. Para testar as hipóteses, aplicou-se a técnica de equações estruturais. Os resultados indicaram que o valor de utilidade percebida afeta positivamente a intenção de continuidade do uso, porem, não foi possível confirmar que a falha cognitiva na internet afeta negativamente a satisfação do individuo com o design de conteúdo e com o design de interface do sistema e-learning, nem que a satisfação com o design de conteúdo e o design de interface afeta positivamente o valor de utilidade percebida. Em tempos de limitações financeiras, especialmente no setor público, os sistemas e-learning possibilitam que o treinamento atinja diversas forças de trabalho dispersas geograficamente, tornando-se ferramentas populares para facilitar processos de ensino e aprendizagem que viabilizam um aprendizado flexível.
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