Confiança em contratos relacionais: um estudo teórico
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Resumo
O objetivo deste artigo é contribuir para uma melhor compreensão das questões relativas à confiança dentro das organizações, de modo a expandir e refinar constructos teóricos. A confiança é abordada em uma perspectiva econômica como mecanismo social de gestão. Buscamos compreender o papel da confiança na coordenação informal dos contratos relacionais. Abordamos a confiança como um elemento essencial para a execução de tarefas organizacionais específicas e observamos sua relação mediadora com o desempenho organizacional. Ao final, propomos um modelo analítico e concluímos que a confiança é um elemento central para a melhor compreensão dos contratos relacionais e que investimentos em um estilo de gestão baseado na confiança devem observar o contexto específico e a natureza das tarefas organizacionais.
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