Capacidades dinâmicas para gestão de stakeholders
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Resumo
Há uma ampla gama de capacidades dinâmicas que podem ser usadas pelas empresas para melhorar seu desempenho num ambiente dinâmico e competitivo. A fim de contribuir para essa questão, este estudo tem como objetivo analisar as capacidades dinâmicas relacionadas com a gestão de stakeholders. Para isso, realizou-se uma revisão sistemática em artigos publicados na base de dados Web of Science. Os resultados agregam na literatura e na prática de gestão ao indicarem 11 capacidades dinâmicas para o gerenciamento dos stakeholders. Essas capacidades são conceituadas conforme a literatura, e apresentam-se rotinas e formas de elas serem desenvolvidas. A segunda contribuição da pesquisa se refere à discussão de quais capacidades têm maior ou menor potencial para criar vantagem competitiva. Por fim, a pesquisa propõe um modelo para análise da influência das capacidades dinâmicas entre si e sua relação com a vantagem competitiva das empresas.
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