Dynamic capabilities for stakeholder management
Main Article Content
Abstract
Companies can use a wide range of dynamic capabilities to improve their performance in a dynamic and competitive environment. This study aims to analyze which dynamic capabilities are related to stakeholder management. A systematic review was carried out on articles published in the Web of Science database. The results contribute to management literature and practice by indicating eleven dynamic capabilities for stakeholder management. According to the literature, these capacities are conceptualized, and routines and ways of developing are presented. The second contribution of the research refers to discussing which capabilities have a greater or lesser potential for creating a competitive advantage. Finally, this research proposes a model for analyzing the influence of dynamic capabilities on each other and their relationship with the competitive advantage of companies.
Downloads
Article Details
Cadernos EBAPE.BR undertakes to contribute to the protection of authors’ intellectual rights. On this matter:
- It uses the Creative Commons BY (CC-BY) license for all texts it publishes, except when there is indication of specific holders of copyrights and property rights;
- It uses the similarity verification software of content - Plagiarism (Crossref Similarity Check);
- It takes actions to fight against plagiarism and ethical misconduct aligned with the guidelines of the Committee on Publication Ethics (COPE).
Further information on the Code of Ethics adopted by Cadernos EBAPE.BR can be found in Ethical Standards and Code of Conduct.
References
Asija, A., & Ringov, D. (2020). Dynamic capabilities: the role of board monitoring and managerial incentives. BRQ – Business Research Quarterly, 24(4), 268-280. Recuperado de https://doi.org/10.1177/2340944420916309
Bakker, F., & Nijhof, A. (2002). Responsible chain management: a capability assessment framework. Business Strategy and the Environment, 11(1), 63-75. Recuperado de https://doi.org/10.1002/bse.319
Barney, J. B. (1991). Firm resources and sustained competitive advantage. Journal of Management, 17(1), 99-120. Recuperado de https://doi.org/10.1177/014920639101700108
Barney, J. B. (2018). Why resource‐based theory’s model of profit appropriation must incorporate a stakeholder perspective. Strategic Management Journal, 39(13), 3305-3325. Recuperado de https://doi.org/10.1002/smj.2949
Barney, J. B., Ketchen, D. J., Jr., & Wright, M. (2021). Resource-based theory and the value creation framework. Journal of Management, 47(7), 1936-1955. Recuperado de https://doi.org/10.1177/01492063211021655
Boaventura, J. M. G., Bosse, D. A., Mascena, K. M. C., & Sarturi, G. (2020, abril). Value distribution to stakeholders: the influence of stakeholder power and strategic importance in public firms. Long Range Planning, 53(2), 101883. Recuperado de https://doi.org/10.1016/j.lrp.2019.05.003
Bridoux, F., & Stoelhorst, J. W. (2014). Microfoundations for stakeholder theory: managing stakeholders with heterogeneous motives. Strategic Management Journal, 35(1), 107-125. Recuperado de https://doi.org/10.1002/smj.2089
Bundy, J., Vogel, R. M., & Zachary, M. A. (2017). Organization-stakeholder fit: a dynamic theory of cooperation, compromise, and conflict between an organization and its stakeholders. Strategic Management Journal, 39(2), 476-501. Recuperado de https://doi.org/10.1002/smj.2736
Cantrell, J. E., Kyriazis, E., & Noble, G. (2015). Developing CSR giving as a dynamic capability for salient stakeholder management. Journal of Business Ethics, 130(2), 403-421. Recuperado de https://doi. org/10.1007/s10551-014-2229-1
Carvalho, D., Demo, G., Medeiros, J., & Scussel, F. (2021). Citizen Relationship Management (CiRM): passado, presente e futuro de um conceito emergente. Cadernos EBAPE.BR, 19(1), 32-44. Recuperado de https://doi.org/10.1590/1679-395120200057
Carvalho, M. M., Fleury, A., & Lopes, A. P. (2013). An overview of the literature on technology road mapping (TRM): contributions and trends. Technological Forecasting and Social Change, 80(7), 1418- 1437. Recuperado de https://doi.org/10.1016/j.techfore.2012.11.008
Chen, I. J., & Kitsis, A. M. (2017). A research framework of sustainable supply chain management. The International Journal of Logistics Management, 28(4), 1454-1478. Recuperado de https://doi.org/10.1108/IJLM-11-2016-0265
Coff, R. W. (1999). When competitive advantage doesn’t lead to performance: the resource-based view and stakeholder bargaining power. Organization Science, 10(2), 119-212. Recuperado de https://doi.org/10.1287/orsc.10.2.119
Dentoni, D., Bitzer, V., & Pascucci, S. (2016). Cross-sector partnerships and the co-creation of dynamic capabilities for stakeholder orientation. Journal of Business Ethics, 135(1), 35-53. Recuperado de https://doi.org/10.1007/s10551-015-2728-8
Drnevich, P. L., & Kriauciunas, A. P., (2011). Clarifying the conditions and limits of the contributions of ordinary and dynamic capabilities to relative firm performance. Strategic Management Journal, 32(3), 254-279. Recuperado de https://doi.org/10.1002/smj.882
Eisenhardt, K. M., & Martin, J. A. (2000). Dynamic capabilities: what are they? Strategic Management Journal, 21(10-11), 1105-1121. Recuperado de https://doi.org/10.1002/1097-0266(200010/11)21:10/11<1105::AID-SMJ133>3.0.CO;2-E
Fang, S. R., Huang, C. Y., & Huang, S. W. L. (2010). Corporate social responsibility strategies, dynamic capability and organizational performance: cases of top Taiwan-selected benchmark enterprises. African Journal of Business Management, 4(1), 120- 132. Recuperado de https://doi.org/10.5897/AJBM.9000160
Ferrell, O., Gonzalez-Padron, T. L., Hult, G. T. M., & Maignan, I. (2010). From market orientation to stakeholder orientation. Journal of Public Policy & Marketing, 29(1), 93-96. Recuperado de https://doi.org/10.1509/jppm.29.1.93
Freeman, R. E. (1984). Strategic management: a stakeholder approach. Boston, MA: Pitman.
Freeman, R. E., Dmytriyev, S. D., & Phillips, R. A. (2021). Stakeholder theory and the resource-based view of the firm. Journal of Management, 47(7), 1757-1770. Recuperado de https://doi.org/10.1177/0149206321993576
Freeman, R. E., Harrison, J. S., Wicks, A. C., Parmar, B. L., & De Colle, S. (2010). Stakeholder theory: the state of the art. The Academy of Management Annals, 4(1), 403-445. Recuperado de https://doi.org/10.5465/19416520.2010.495581
Friedman, A. L., & Miles, S. (2006). Stakeholders: theory and practice. New York, NY: Oxford University Press.
Garcia‐Castro, R., & Aguilera, R. V. (2015). Incremental value creation and appropriation in a world with multiple stakeholders. Strategic Management Journal, 36(1), 137-147. Recuperado de https://doi.org/10.1002/smj.2241
Góes, H. A. A., Reis, G. G., & Abib, G. (2021). When stakeholder theory meets justification theory: an intersection proposal. Cadernos EBAPE.BR, 19(4), 901-917. Recuperado de https://doi.org/10.1590/1679-395120200179
Greenhalgh T. (1997). Papers that summarise other papers (systematic review and metaanalyses). BMJ, 13(315), 672-675. Recuperado de https://doi.org/10.1136/bmj.315.7109.672
Haarhaus, T., & Liening, A. (2020, junho). Building dynamic capabilities to cope with environmental uncertainty: The role of strategic foresight. Technological Forecasting and Social Change, 155, 120033. Recuperado de https://doi.org/10.1016/j.techfore.2020.120033
Harrison, J. S., Bosse, D. A., & Phillips, R. A. (2010). Managing for stakeholders, stakeholder utility functions, and competitive advantage. Strategic Management Journal, 31(1), 58-74. Recuperado de https://doi.org/10.1002/smj.801
Hart, S. L., & Sharma, S. (2004). Engaging fringe stakeholders for competitive imagination. Academy of Management Perspectives, 18(1), 7-18. Recuperado de https://doi.org/10.5465/ame.2004.12691227
Helfat, C. E., & Peteraf, M. A. (2009). Understanding dynamic capabilities: progress along a developmental path. Strategic Organization, 7(1), 91-102. Recuperado de https://doi.org/10.1177/1476127008100133
Henisz, W. J. (2016). The dynamic capability of corporate diplomacy. Global Strategy Journal, 6(3), 183-196. Recuperado de https://doi.org/10.1002/gsj.1121
Igwe, P. A., Lock, D., Ochinanwata, C., Nwakpu, E. S., & Nwedu, C. N. (2020). The global order, regional integration and multiculturally diverse stakeholders. International Journal of Organizational Analysis, 29(1), 119-135. Recuperado de https://doi.org/10.1108/IJOA-10-2019-1896
Ince, I., & Hahn, R. (2020). How dynamic capabilities facilitate the survivability of social enterprises: A qualitative analysis of sensing and seizing capacities. Journal of Small Business Management, 58(6), 1256-1290. Recuperado de https://doi.org/10.1111/jsbm.12487
Jarratt, D. (2008). Testing a theoretically constructed relationship management capability. European Journal of Marketing, 42(9/10), 1106- 1132. Recuperado de https://doi.org/10.1108/03090560810891172
Kazadi, K., Lievens, A., & Mahr, D. (2016). Stakeholder co-creation during the innovation process: Identifying capabilities for knowledge creation among multiple stakeholders. Journal of Business Research, 69(2), 525- 540. Recuperado de https://doi.org/10.1016/j.jbusres.2015.05.009
Kivipõld, K. (2015). Organizational leadership capability–a mechanism of knowledge coordination for inducing innovative behaviour: a case study in Estonian service industries. Baltic Journal of Management, 10(4), 478-496. Recuperado de https://doi.org/10.1108/BJM-10-2014-0152
Konadu, R., Owusu-Agyei, S., Lartey, T. A., Danso, A., Adomako, S., & Amankwah-Amoah, J. (2020). CEOs’ reputation, quality management and environmental innovation: the roles of stakeholder pressure and resource commitment. Business Strategy Environment, 29(6), 2310- 2323. Recuperado de https://doi.org/10.1002/bse.2504
Laplume, A. O., Sonpar, K., & Litz, R. A. (2008). Stakeholder theory: reviewing a theory that moves us. Journal of Management, 34(6), 1152- 1189. Recuperado de https://doi.org/10.1177/0149206308324322
Leemann, N., & Kanbach, D. K. (2021). Toward a taxonomy of dynamic capabilities–a systematic literature review. Management Research Review, 45(4), 486-501. Recuperado de https://doi.org/10.1108/MRR-01-2021-0066
Liberati, A., Altman, D. G., Tetzlaff, J., Mulrow, C., Gøtzsche, P. C., Ioannidis, J. P. ... Moher, D. (2009). The Prisma statement for reporting systematic reviews and meta-analyses of studies that evaluate health care interventions: explanation and elaboration. Journal of Clinical Epidemiology, 62(10), e1-e34. Recuperado de https://doi.org/10.1371/journal.pmed.1000100
Lynch, J. (2019). Advertising industry evolution: agency creativity, fluid teams and diversity: an exploratory investigation. Journal of Marketing Management, 35(9-10), 845-866. Recuperado de https://doi.org/10.1080/0267257X.2019.1635188
Manoukian, A., HassabElnaby, H. R., & Odabashian, V. (2015). A proposed framework for renewable energy technology commercialization and partnership synergy: a case study approach. American Journal of Business, 30(2), 147-174. Recuperado de https://doi.org/10.1108/AJB-08-2014-0052
Mascena, K. M. C., & Stocker, F. (2020). Gestão das partes interessadas: estado da arte e perspectivas. Future Studies Research Journal – Trends and Strategies, 12(1), 1-30. Recuperado de https://doi.org/10.24023/FutureJournal/2175-5825/2020.v12i1.490
Massa, R. M., Partyka, R. B., & Lana, J. (2020). Pesquisa e teoria da agência comportamental: uma revisão e agenda de pesquisa. Cadernos EBAPE.BR, 18(2), 220-236. Recuperado de https://doi.org/10.1590/1679-395177017
Mbalyohere, C., & Lawton, T. C. (2018). Engaging stakeholders through corporate political activity: insights from MNE nonmarket strategy in an emerging African market. Journal of International Management, 24(4), 369-385. Recuperado de https://doi.org/10.1016/j.intman.2018.04.006
Mention, A. L., Barlatier, P. J., & Josserand, E. (2019, julho). Using social media to leverage and develop dynamic capabilities for innovation. Technological Forecasting and Social Change, 144, 242- 250. Recuperado de https://doi.org/10.1016/j.techfore.2019.03.003
Mitchell, R. K., Agle, B. R., & Wood, D. J. (1997). Toward a theory of stakeholder identification and salience: defining the principle of who and what really counts. Academy of Management Review, 22(4), 853- 886. Recuperado de https://doi.org/10.2307/259247
Moher, D., Liberati, A., Tetzlaff, J., & Altman, D. (2009). Preferred reporting items for systematic reviews and meta-analyses: the Prisma statement. International Journal of Surgery, 8(5), 336-341. Recuperado de https://doi.org/10.1136/bmj.b2535
Mu, J., Thomas, E., Peng, G., & Di Benedetto, A. (2017, julho). Strategic orientation and new product development performance: the role of networking capability and networking ability. Industrial Marketing Management, 64, 187-201. Recuperado de https://doi.org/10.1016/j.indmarman.2016.09.007
Nenonen, S., Storbacka, K., & Windahl, C. (2019). Capabilities for market-shaping: triggering and facilitating increased value creation. Journal of the Academy of Marketing Science, 47(4), 617-639. Recuperado de https://doi.org/10.1007/s11747-019-00643-z
Nutsugah, F. F., Anning-Dorson, T., Braimah, S. M., & Tweneboah- Koduah, E. Y. (2021). Candle under a bushel: communicating environmental performance to improve firm performance. International Journal of Productivity and Performance Management, 70(8), 1953- 1971. Recuperado de https://doi.org/10.1108/IJPPM-12-2019-0578
Panda, S. S., & Sangle, S. (2019). Stakeholder engagement as a dynamic capability. Business Strategy and Development, 3(2), 204- 212. Recuperado de https://doi.org/10.1002/bsd2.89
Peters, N. J., Hofstetter, J. S., & Hoffmann, V. H. (2011). Institutional entrepreneurship capabilities for interorganizational sustainable supply chain strategies. The International Journal of Logistics Management, 22(1), 52-86. Recuperado de https://doi.org/10.1108/09574091111127552
Odabashian, V., HassabElnaby, H. R., & Manoukian, A. (2019). Innovative renewable energy technology projects’ success through partnership. International Journal of Energy Sector Management, 13(2), 341-358. Recuperado de https://doi.org/10.1108/IJESM-04-2018-0001
Rebs, T., T., D., Brandenburg, M., & Seuring, S. (2019). Impacts of stakeholder influences and dynamic capabilities on the sustainability performance of supply chains: a system dynamics model. Journal of Business Economics, 89, 893-926. Recuperado de https://doi.org/10.1007/s11573-019-00940-7
Shams, S. R., & Solima, L. (2019). Big data management: implications of dynamic capabilities and data incubator. Management Decision, 57(8), 2113-2123. Recuperado de https://doi.org/10.1108/MD-07-2018-0846
Shams, S. R., Vrontis, D., Thrassou, A., Themistocleous, C., & Christofi, M. (2020). Stakeholder dynamics of contextual ambidextrous capabilities and authenticity: a conceptual synchronisation for competitive advantage. Journal of General Management, 46(1), 26-35. Recuperado de https://doi.org/10.1177/0306307020913688
Sharma, S., Aragón-Correa, J. A., & Rueda-Manzanares, A. (2007). The contingent influence of organizational capabilities on proactive environmental strategy in the service sector: an analysis of North American and European ski resorts. Canadian Journal of Administrative Sciences/Revue Canadienne Des Sciences de l’Administration, 24(4), 268-283. Recuperado de https://doi.org/10.1002/cjas.35
Sraha, G., Sharma, R. R., Crick, D., & Crick, J. M. (2020). International experience, commitment, distribution adaptation and performance: a study of Ghanaian firms in B2B export markets. Journal of Business & Industrial Marketing, 35(11), 1715-1738. Recuperado de https://doi.org/10.1108/JBIM-05-2019-0197
Stocker, F., Mascena, K., Cunha, M., Azevedo, A. C., Boaventura, J., & Gama, M. (2019). Teoria de redes de influências de stakeholders: uma abordagem revisitada. Cadernos EBAPE.BR, 17(Esp.), 673-688. Recuperado de https://doi.org/10.1590/1679-395176683
Tantalo, C., & Priem, R. L. (2014). Value creation through stakeholder synergy. Strategic Management Journal, 37(2), 314-329. Recuperado de https://doi.org/10.1002/smj.2337
Tattara, G. (2018). Building (or not building) dynamic capabilities: the case of Italian subsidiaries in China and India. Multinational Business Review, 26(4), 337-360. Recuperado de https://doi.org/10.1108/MBR-11-2017-0087
Teece, D. J. (2007). Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance. Strategic Management Journal, 28(13), 1319-1350. Recuperado de https://doi.org/10.1002/smj.640
Teece, D. J. (2014). A dynamic capabilities‐based entrepreneurial theory of the multinational enterprise. Journal of International Business Studies, 45(1), 8-37. Recuperado de https://doi.org/10.1057/jibs.2013.54
Teece, D. J. (2018). Business models and dynamic capabilities. Long Range Planning, 51(1), 40-49. Recuperado de https://doi.org/10.1016/j.lrp.2017.06.007
Teece, D. J., Pisano, G., & Shuen, A. (1997). Dynamic capabilities and strategic management. Strategic Management Journal, 18(7), 509-533. Recuperado de https://doi.org/10.1002/(SICI)1097-0266(199708)18:7<509::AID-SMJ882>3.0.CO;2-Z
Urueña, A., Hidalgo, A., & Arenas, A. E. (2016). Identifying capabilities in innovation projects: Evidences from eHealth. Journal of Business Research, 69(11), 4843-4848. Recuperado de https://doi.org/10.1016/j.jbusres.2016.04.041
Vargas, J. R. C., & Mantilla, C. E. M. (2014). Sustainable supply chain management capabilities: a review from the resource-based view, the dynamic capabilities and stakeholder theories. Latin American Journal of Management for Sustainable Development, 1(4), 323- 343. Recuperado de https://doi.org/10.1504/LAJMSD.2014.067388
Verona, G., & Zollo, M. (2015). The human side of dynamic capabilities: a holistic learning model. In M. Easterby-Smith & M. A. Lyles (Eds.), Handbook of Organizational Learning and Knowledge Management (pp. 535-550). Hoboken, NJ: Wiley & Sons.
Xiao, Y., & Watson, M. (2019). Guidance on conducting a systematic literature review. Journal of Planning Education and Research, 39(1), 93-112. Recuperado de https://doi.org/10.1177/0739456X17723971
Wang, C. L., & Ahmed, P. K. (2007). Dynamic capabilities: a review and research agenda. International Journal of Management Reviews, 9(1), 31-51. Recuperado de https://doi.org/10.1111/j.1468-2370.2007.00201.x
Wang, H. M. D., & Sengupta, S. (2016). Stakeholder relationships, brand equity, firm performance: a resource-based perspective. Journal of Business Research, 69(12), 5561-5568. Recuperado de https://doi.org/10.1016/j.jbusres.2016.05.009
Watson, R., Wilson, H. N., Smart, P., & Macdonald, E. K. (2018). Harnessing difference: a capability-based framework for stakeholder engagement in environmental innovation. Journal of Product Innovation Management, 35(2), 254-279. Recuperado de https://doi.org/10.1111/jpim.12394