Conflicting Dimensions: between the organizational and the technical in the management of knowledge

Article Sidebar

PDF (Português (Brasil))
Published: Jan 1, 2003
DOI: https://doi.org/10.1590/S1679-39512003000200006
Keywords:
knowledge management information technology organizations

Main Article Content

Jairo Simião Dornelas

Abstract

The present article aims to identify potential and concrete effects of tools applications combined with groupware technology in a research about knowledge management. The approach used here is part of a wider project that aims to search for a knowledge management model to a big Brazilian company. The concept in which the study is based indicates that knowledge management makes use of information technology in order to be successfully reinforced and it walks through a conflicting universe: the dilemma between technical and organizational dimensions. From that evidence, which is sustained to a large extent by the consulted literature, the report chooses to make an incursion into the field (the company) as well as interviews with organizational cells coordinators, intending to recover impressions about technology (the technical) and its use for the task of knowledge management (in organizational view). Following this line, the interviews call attention to organizational and technological dimensions and intend to show people’s perception about the subject, their relevance in the work environment and the company’s inclination to adopt practices as an organizational strategy. The reports made from a basic content analysis of the interviews show some interesting conclusions about what people really tries to manage under the knowledge title. The conclusions are partial, however, since only one part of the first phase was accomplished. Anyway, the preliminary findings are promising.

Downloads

Download data is not yet available.

Article Details

How to Cite
Dornelas, J. S. (2003). Conflicting Dimensions: between the organizational and the technical in the management of knowledge. Cadernos EBAPE.BR, 1(2), 68–86. https://doi.org/10.1590/S1679-39512003000200006
Issue
Vol. 1 No. 2 (2003)
Section
Articles

Cadernos EBAPE.BR undertakes to contribute to the protection of authors’ intellectual rights. On this matter:

  • It uses the Creative Commons BY (CC-BY) license for all texts it publishes, except when there is indication of specific holders of copyrights and property rights;
  • It uses the similarity verification software of content - Plagiarism (Crossref Similarity Check);
  • It takes actions to fight against plagiarism and ethical misconduct aligned with the guidelines of the Committee on Publication Ethics (COPE).

Further information on the Code of Ethics adopted by Cadernos EBAPE.BR can be found in Ethical Standards and Code of Conduct.

Crossref
Scopus
Google Scholar
Europe PMC

References

ABBOTT, J.; STONE, M.; BUTLER, F. CRM in practice: a qualitative study. Journal of Database Marketing, v.9, n.1, p.24-33, 2001.

ALMEIDA, A. Planejamento de sistema de informação. In: Gestão da Informação Recife: Ed. Universitária, 2002. p.73-92.

ALTER, S. Information systems: a management perspective. 3.ed. New York: Addison Wesley, 1999.

ARDICHVILI, A. Knowledge management, human resource development and internet technology. Advances in Developing Human Resources, v.4, n.4, p.451-463, nov. 2002.

ARGYRIS, C.; SCHON, D. A. Organizational learning II: theory, method and practice. Reading, MA: Addison Wesley, 1966.

BAIR, J. H.; O'CONNOR, E. The state of the product in knowledge management. Journal of Knowledge Management, v.2, n.2, p.10-27, 1998.

BUKOWITZ, W.; WILLIAMS, R. Manual de gestão do conhecimento Porto Alegre: Bookman, 2000.

CHEAD, Y.; ABIDI, S. The role of information technology in explication and crystallization of tacit healthcare knowledge. Health Informatics Journal, v.7, p.158-167, 2001.

COLEMAN, D. Groupware technology and applications: an overview of groupware. In: Groupware Technology and Applications New Jersey: Prentice Hall, 1995. p.3-41.

COURBON, J. Le groupware et les raisons de son importance. In: Le travail en groupe à l'âge des réseaux Paris: Economica. 1998. p.77-84.

DAVENPORT, T.; DE LONG, D. W.; BEERS, M. C. Successful knowledge management projects. Sloan Management Review, v.39, n.2, p.4358, 1998.

DeSANCTIS, G.; GALLUPE, R. B. A foundation for the study of group decision support systems. Management Science, v.33, n.5, p.589-609, may 1987.

EASTERBY-SMITH, M. et al. Organizational learning: diverging communities of practice? Management Learning, v.29, n.3, p.259-272, 1998.

GARVIN, D. A. Building a learning organization. Harvard Business Review, n.71, July/Aug. 1993.

GREGOR, S.; BENBASAT, I. Explanations from intelligent systems: theoretical foundations and implications for practice. MIS Quarterly, v.23, n.4,. p.497-530, 1999.

HEATHFIELD, H.; LOUW, G. New challenges for clinical informatics knowledge management tools. Health Informatics Journal, v.5 , p.6773, 1999.

HENDRIKS, P. H. J. Do smarter systems make for smarter organizations? Decision Support Systems, v.27. n.1-2, p.199-213, 1999.

ITAMI, H. Mobilizing invisible assets Cambridge, MA: Harvard University Press, 1987.

LAUDON, K.; LAUDON, J. Gerenciamento de sistemas de informação 3.ed. Rio de Janeiro: LTC, 2001.

LIEBOWITZ, J.; BECKMAN, T. Knowledge organizations. What every manager should know Boca Raton: St. Lucie Press, 1998.

MARQUES, D. Por uma agenda epistemológica para gestão de conhecimento. Recife, 2003. Work paper em produção

McGRATH, J. E. Groups: interaction and performance. Englewood-Cliffs, NJ: Prentice-Hall, 1984.

MINTZBERG, H. The myths of MIS. California Management Review, p.92-97, 1972.

NONAKA, I. A dynamic theory of organizational knowledge creation. Organization Science, v.5, n1, p.14-37, 1994.

NONAKA, K; TAKEUCHI, H. Criação do conhecimento na empresa 3.ed. Rio de Janeiro: Campus, 1997.

O'BRIEN, J. Sistemas de informação e as decisões na era da internet São Paulo: Pioneira, 2000.

OLIVEIRA, R. R. Chesf: gênese e trajetória de uma empresa estatal no Brasil. 1998. Tese (Doutorado em Ciência Política) - Instituto Universitário de Pesquisas do Rio de Janeiro (IUPERJ).

PINTO, M., et al. O novo cenário institucional do setor elétrico e seus reflexos nas empresas de transmissão. Curitiba: VII SEPOPE - SP015, 2000. CD-ROM.

PROBST, G.; STEFFE, R.; ROMHARDT, K. Gestão do conhecimento Porto Alegre: Bookman, 2000.

PRUSAK, L. Knowledge in organizations Oxford: Butterworth-Heinemann, 1997.

RODRIGUES FILHO, J.; OLIVEIRA. R.; PELLEGRINO, M. F. Gestão de conhecimento e as transferências no setor elétrico um esboço para o estudo Chesf. KMBrasil, São Paulo, set. 2002.

ROSINI, A.; PALMISANO, A. Administração de sistemas de informação e a gestão do conhecimento. São Paulo: Pioneira Thomson Learning, 2003.

SCARBROUGH, H.; SWAN, J.; PRESTON, J. Knowledgwe management and the learning organization London: IPD, 1999.

SOUZA, J. P. Intranet 1999 Disponível em: <http://www.uminho.pt/jmsouza/intranet>. Acesso em: 24 abril 2003.

SPENDER, J. Gerenciando sistema de conhecimento. In: FLEURY, M. T.; OLIVEIRA Jr, M. (Orgs.).Gestão estratégica do conhecimento São Paulo: Atlas, 2001.

STAIR, RALPH M. Princípios de sistemas de informação: uma abordagem gerencial. Rio de Janeiro: LTC, 1998.

STEIN, E. Organizational memory: review of concepts and recommendations for management. International Journal of Information Management, v.15, n.1, p.17-32, 1995.

TAPSCOTT, D. Economia digital São Paulo: Markon, 1997.

WEBER. R. Basic Content analysis 2.ed. Newbury Park, CA: Sage Publications, 1990.

ZANTOUT, H.; MARIR, F. Document management systems from current capabilities towards intelligent information retrieval: an overview. International Journal of Information Management, v. 19, p.471-484, 1999.