Ecossistema de GovTech: Um marco teórico e conceitual
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O crescente interesse pelos ecossistemas de GovTech revela lacunas teóricas e metodológicas. Este estudo tem como objetivo avançar a compreensão teórica dos ecossistemas de GovTech por meio da proposição de um framework teórico e conceitual. Metodologicamente, a pesquisa baseia-se em uma revisão sistemática da literatura, abrangendo o período de 2014 a 2024, conduzida de acordo com o protocolo Prisma e apoiada por ferramentas de triagem assistidas por inteligência artificial. Os ecossistemas de GovTech são conceituados como sistemas sociotécnicos colaborativos que mobilizam atores, recursos e mecanismos de coordenação para a geração de valor público. Como resultado, o estudo desenvolve um framework que articula três dimensões de design do ecossistema de GovTech: o engajamento dos atores, incluindo competências, preferências e modos de interação; os meios para o desenvolvimento de soluções GovTech, abrangendo transformação material, processamento da informação, processamento intelectual e serviços relacionais; e a natureza das inovações GovTech e sua contribuição para a criação de valor público. O framework sobre ecossistema de GovTech fornece uma base analítica para pesquisas empíricas futuras e análises orientadas a políticas públicas.
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