Multilevel and multidimensional scale for online trust
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Published:
Mar 1, 2014
Keywords:
Scale trust online banking users validation.
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Abstract
This paper examines the nature of the construct of consumers’ trust toward the electronic channel of their financial institution. Through a study of a total of 372 individual users of Internet banking in Spain, we have managed to develop a third-order measuring instrument that integrates a total of seven dimensions. The exploratory and confirmatory factor analyses were used to test the validation and reliability of the proposed scale. Findings provide useful information to professionals who seek to identify how customer's trust is formed in the online channel and in the financial sector.
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How to Cite
MIGUENS, Maria Jesús López; GONZÁLEZ-VÁZQUEZ, Encarnación; TURNES, Paloma Bernal. Multilevel and multidimensional scale for online trust. RAE - Revista de Administracao de Empresas , [S. l.], v. 54, n. 2, p. 187–200, 2014. Disponível em: https://periodicos.fgv.br/rae/article/view/21013. Acesso em: 10 nov. 2026.
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