Resources, control and autonomy in international services management of iT company and subsidiaries

Abstract

This study analyzes the characteristics of the Globally Integrated Management Services (GIMS) of a multinational Information Technology and subsidiaries. The study also explores: 1) how the matrix manages resources and deals with the paradox of control and autonomy of the subsidiaries and 2) some differences of the Globally Integrated Management Services (GIMS) the other models of international management: export of services, multinational and transnational. To conduct this research was accompanied GIMS in the deployment of a parent and subsidiary company. The research methodology is qualitative, descriptive and exploratory study, conducted through a case study in parent and subsidiary. Data collection was conducted through interviews with 25 executives of American parent and subsidiary in Brazil. The results show that the adoption of GIMS model generates a relatively utilization of the resources, competencies stimulating local and combines power and control mechanisms of action given matrix with autonomy and independence of the subsidiaries.