Construindo o diálogo entre competência, recursos e desempenho organizacional

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Bruno Henrique Rocha Fernandes
Maria Tereza Leme Fleury
John Mills


This paper deals with the question of how resources affect organizational performance. It assumes competence as a bundle of coordinated resources and employs the Balanced Scorecard (BSC) framework to measure and assess how this coordination influences performance indicators all over BSC perspectives. A review effort in this field showed that financial or internal process indicators are the most considered; performance indicators from learning and growth perspectives or studies evaluating simultaneously all performance perspectives are less common. A case study in a Brazilian water company, using firm’s data and indicators, pointed external factors related to demand to be the strongest performance determinant; employee satisfaction presented association with all BSC perspectives.


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How to Cite
FERNANDES, B. H. R.; FLEURY, M. T. L.; MILLS, J. Construindo o diálogo entre competência, recursos e desempenho organizacional. RAE - Revista de Administracao de Empresas , [S. l.], v. 46, n. 4, p. 48–65, 2006. Disponível em: Acesso em: 18 jul. 2024.

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