Código de defesa do consumidor: é suficiente o que as empresas estão fazendo?

Abstract

This text provides a global view of what manufacturers, whose products could cause health or safety damage to consumers, must do to properly manage their responsability's risks. The general lines of a Product Safety Program are also presented, including the aftributions of the various managerial leveis and the main safety tasks and functions of organization's difterent areas.