Dependence relationship between the critical quality faztors and social impact

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José Álvarez García
María De la Cruz del Río Rama
Mercedes Vila Alonso
José Antonio Fraiz Brea

Abstract

This paper shows the results of the empirical study conducted in 186 tourist accommodation businesses in Spain certified under the “Q for Tourist Quality”, own System Quality Management. It was raised with the purpose of analyzing the structure of the relationship between critical quality factors and results-social impact, how they operate and the level of their influence on obtaining these results within the company. Starting from a deep theoretical revision we propose a theoretical model together with the hypotheses to be tested, and we proceed to validation using the technique of Structural Equation Models. The results obtained show that companies wishing to improve their social impact should take into account that leadership is the most important factor to achieve it. Leadership indirectly affects the social impact through its influence on alliances and resources, quality policy/planning, personnel management and learning.

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How to Cite
ÁLVAREZ GARCÍA, J.; DE LA CRUZ DEL RÍO RAMA, M.; VILA ALONSO, M.; FRAIZ BREA, J. A. Dependence relationship between the critical quality faztors and social impact. RAE - Revista de Administracao de Empresas , [S. l.], v. 54, n. 6, p. 692–705, 2014. Disponível em: https://periodicos.fgv.br/rae/article/view/38697. Acesso em: 25 feb. 2024.
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Articles
Author Biographies

José Álvarez García

Professor at Departamento de Economía Financiera y Contabilidad, Universidad de Extremadura - Extremadura, Spain

María De la Cruz del Río Rama

Professor at Departamento de Organización de Empresas y Marketing, Universidad de Vigo – Ourense – Galicia, Spain

Mercedes Vila Alonso

Professor at Departamento de Organización de Empresas y Marketing, Universidad de Vigo - Ourense - Galicia, Spain

José Antonio Fraiz Brea

Professor at Departamento de Organización de Empresas y Marketing, Universidad de Vigo - Ourense - Galicia, Spain