Innovation and Adoption of Mobile Technology in Public or Ganizations: the IBGE Case
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Published:
Jan 1, 2011
Keywords:
Mobile and wireless information technologies IT adoption census organizational processes information systems evaluation
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Abstract
The use of Mobile and Wireless Information Technologies (MWIT) for provisioning public services by a government is a relatively recent phenomenon. This paper evaluates the results of MWIT adoption by IBGE (The Brazilian Institute of Geography and Statistics) through a case study. In 2007, IBGE applied 82,000 mobile devices (PDAs) for data gathering in a census operation in Brazil. A set of challenges for a large scale application of MWIT required intensive work involving innovative working practices and service goals. The case reveals a set of outputs of this process, such as time and cost reductions in service provision, improved information quality, staff training and increased organizational effectiveness and agility.
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How to Cite
SACCOL, A. I. da C. Z.; MANICA, A.; ELALUF-CALDERWOOD, S. Innovation and Adoption of Mobile Technology in Public or Ganizations: the IBGE Case. RAE - Revista de Administracao de Empresas , [S. l.], v. 51, n. 1, p. 72–83, 2011. Disponível em: https://periodicos.fgv.br/rae/article/view/31007. Acesso em: 3 jul. 2024.
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