Published: 2011-01-01

Editorial

Editorial

Eduardo Diniz

5

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Forum

Creating a brazilian school in international information systems research: opportunities and challenges

Marlei Pozzebon, Eduardo Diniz, Nicolau Reinhard

10-14

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Knowledge Cities: a Taxonomy For Analyzing Software and Information Service Clusters

Paulo Bastos Tigre, Renata Lebre La Rovere, Francisco Lima C. Teixeira, Andrés López, Daniela Ramos, Néstor Bercovich, Alessandro de Orlando Maia Pinheiro, Silvio Araújo, Ricardo Furtado Rodrigues

15-26

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Access to Information: Assessment of the Use of Automated Interaction Technologies in Call Centers

Nelson Lerner Barth, Fernando de Souza Meirelles

27-42

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Electronic Government Policies in Brazil: Context, Ict Management and Outcomes

Marconi Martins de Laia, Maria Alexandra Veigas Cortez da Cunha, Antonio Roberto Ramos Nogueira, José Afonso Mazzon

43-57

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Ambivalent Implications of Health Care Information Systems: a Study in the Brazilian Public Health Car e System

João Porto de Albuquerque, Edmir P. V. Prado, Gabriel Raja Machado

58-71

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Innovation and Adoption of Mobile Technology in Public or Ganizations: the IBGE Case

Amarolinda Iara da Costa Zanela Saccol, Adriana Manica, Silvia Elaluf-Calderwood

72-83

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Interaction Between Information Systems and Work in the Brazilian Banking Sector

Elaine Tavares, Hermano Roberto Thiry-Cherques

84-97

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Essay

Information society, capitalism and civil society: reflections on politics, the internet and democracy in the brazilian reality

José Antonio Gomes de Pinho

98-106

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Book review

The success of brazilian banking technology

Marcos Bader

107-108

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