Gestão latina. Taking the "cross" out of cross-cultural transfer of management practice

Abstract

Multi-national enterprises often attempt to replicate successful management practices in “foreign” environments. However, such practices may be ethnocentric because they fit the assumptions, behaviors, expectations, and values of the home cultural environment. Unless the underlying assumptions are shared, transfer to a differing environment may fail. Even if the focus is shifted from cultural differences to implementation, implementation approaches may also be criticized as ethnocentric for the same reasons. In this article, a non-ethnocentric model is expanded and used to test the portability of one management practice, performance appraisal, from the USA to Brazil. This “Test of Portability” may help managers understand which management practices are portable, and, perhaps even more valuable, provide a rationale for adaptation or rejection.