Processo, que processo?

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José Ernesto Lima Gonçalves


This text, a sequel of a previously published article (Gonçalves, 2000), states the differences between traditional organizations and process organizations. It shows the main stages in which companies may be on their way towards process organizations and how to identify the particular stage a company currently is. Besides, this article sets the advantages of managing by processes and presents objective arguments and criteria that can guide companies to make decisions about their organizational model.


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GONÇALVES, J. E. L. Processo, que processo?. RAE - Revista de Administracao de Empresas , [S. l.], v. 40, n. 4, p. 8–19, 2000. Disponível em: Acesso em: 24 jun. 2024.
Organização, recursos humanos e planejamento

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