Diferenças entre sistemas gerenciais de empreendedores e operadores de pequenos negócios

Abstract

Based on an empirical study of the managerial systems of 116 small business owner-managers, the subjects were divided into two groups. A total of 74 were classified as entrepreneurs, and the remaining 42 as operators. The managerial systems of all the sample ownermanagers were analyzed from the point of view of Fayol’s POCC elements (planning, organizing, commanding and controlling). Each of the two groups had an activity system of its own. For the entrepreneurs, the activities in the system were visioning, designing, animating, monitoring and learning, while for the operators they were selecting, performing, assigning, allocating, monitoring and adjusting.