IT-enabled dynamic capability on performance: An empirical study of BSC model

Main Article Content

Adilson Carlos Yoshikuni
Alberto Luiz Albertin


Few studies have investigated the influence of “information capital,” through IT-enabled dynamic capability, on corporate performance, particularly in economic turbulence. Our study investigates the causal relationship between performance perspectives of the balanced scorecard using partial least squares path modeling. Using data on 845 Brazilian companies, we conduct a quantitative empirical study of firms during an economic crisis and observe the following interesting results. Operational and analytical IT-enabled dynamic capability had positive effects on business process improvement and corporate performance. Results pertaining to mediation (endogenous variables) and moderation (control variables) clarify IT’s role in and benefits for corporate performance.


Download data is not yet available.


Metrics Loading ...

Article Details

How to Cite
YOSHIKUNI, A. C.; ALBERTIN, A. L. IT-enabled dynamic capability on performance: An empirical study of BSC model. RAE - Revista de Administracao de Empresas , [S. l.], v. 57, n. 3, p. 215–231, 2017. DOI: 10.1590/s0034-759020170303. Disponível em: Acesso em: 21 apr. 2024.


Albertin, A. L., & Albertin, R. M. M. (2016). Information technology and corporate performance: The IT use dimension and benefits to business (3rd ed.). São Paulo, Brazil: Atlas.

Ambrosini, V., & Bowman, C. (2009). What are dynamic capabilities and are they a useful construct in strategic management? International Journal of Management Reviews, 11(1), 29-49. doi:10.1111/j.1468- 2370.2008.00251.x

Anderson, M. C., Banker, R. D., & Ravindran, S. (2006). Value implications of investments in information technology. Management Science, 52(9), 1359-1376. doi:10.1287/mnsc.1060.0542

Arnott, D., & Pervan, G. (2005). A critical analysis of decision support systems research. Journal of Information Technology, 20(2), 67-87. doi:10.1057/palgrave.jit.2000035

Arnott, D., & Pervan, G. (2014). A critical analysis of decision support systems research revisited: The rise of design science. Journal of Information Technology, 29(4), 269-293. doi:10.1057/jit.2014.16

Atkinson, A. A., Kaplan, R. S., Matsumura, E. M., & Young, S. M. (2011). Management accounting: Information for decision-making and strategy execution (6th ed.). Englewood Cliffs, USA: Prentice Hall.

Augier, M., & Teece, D. J. (2009). Dynamic capabilities and the role of managers in business strategy and economic performance. Organization Science, 20(2), 410-421. doi:10.1287/orsc.1090.0424

Barney, J. (1991). Firm resources and sustained competitive advantage. Journal of Management, 17(1), 99-120. doi:10.1177/014920639101700108

Barney, J. B., & Clark, D. N. (2007). Resource-based theory: Creating and sustaining competitive advantage. New York, USA: Oxford University Press.

Bento, A., Bento, R., & White, L. F. (2013). Validating cause-and-effect relationships in the balanced scorecard. Academy of Accounting and Financial Studies Journal, 17(3), 45-55.

Bharadwaj, A. S. (2000). A resource-based perspective on information technology capability and firm performance: An empirical investigation. MIS Quarterly, 24(1), 169-196. doi:10.2307/3250983

Bhatt, G. D., & Grover, V. (2005). Types of information technology capabilities and their role in competitive advantage: An empirical study. Journal of Management Information Systems, 22(2), 253-277.

Birkinshaw, J., & Goddard, J. (2009). What is your management model? MIT Sloan Management Review, 50(2). Retrieved from http://

Brito, R. P. de., & Brito, L. A. L. (2012). Vantagem competitiva, criação de valor e seus efeitos sobre o desempenho. RAE-Revista de Administração de Empresas, 52(1), 70-84. doi:0.1590/S0034- 75902012000100006

Bryant, L., Jones, D. A., & Widener, S. K. (2004). Managing value creation within the firm: An examination of multiple performance measures. Journal of Management Accounting Research, 16(1), 107- 131. doi:10.2308/jmar.2004.16.1.107

Brynjolfsson, E. (1993). The productivity paradox of information technology. Communications of the ACM, 36(12), 66-77.

Brynjolfsson, E., & Hitt, L. (1996). Paradox lost? Firm-level evidence on the returns to information systems spending. Management Science, 42(4), 541-558. doi:10.1287/mnsc.42.4.541

Chin, W. W. (1998). The partial least squares approach for structural equation modeling. In G. A. Marcoulides (Ed.), Modern methods for business research (pp. 295-336). London, UK: Lawrence Erlbaum Associates.

Chuang, S. (2004). A resource-based perspective on knowledge management capability and competitive advantage: An empirical investigation. Expert Systems with Applications, 27(3), 459-465. doi:10.1016/j.eswa.2004.05.008

Cohen, J. (1988). Statistical power analysis for the behavioral sciences (2nd ed.). New York, USA: Psychology Press.

D’Arcy, J., & Devaraj, S. (2012). Employee misuse of information technology resources: Testing a contemporary deterrence model. Decision Sciences, 43(6), 1091-1124. doi:10.1111/j.15405915.2012.00383.x Davenport, T. H., & Harris, J. G. (2007). Competing on analytics: The new science of winning. Cambridge, USA: Harvard Business Press.

Davenport, T. H., Harris, J. G., & Morison, R. (2010). Analytics at work: Smarter decisions, better results. Cambridge, USA: Harvard Business Press.

Davern, M. J., & Wilkin, C. L. (2010). Towards an integrated view of IT value measurement. International Journal of Accounting Information Systems, 11(1), 42-60. doi:10.1016/j.accinf.2009.12.005

Devaraj, S., & Kohli, R. (2000). Information technology payoff in the healthcare industry: A longitudinal study. Journal of Management Information Systems, 16(4), 41-67.

Devaraj, S., & Kohli, R. (2003). Performance impacts of information technology: Is actual usage the missing link? Management Science, 49(3), 273-289.

Eisenhardt, K. M., & Martin, J. A. (2000). Dynamic capabilities: What are they? Strategic Management Journal, 21(10-11), 1105-1121. doi:10.1002/1097- 0266(200010/11)21:10/;2-e

Faul, F., Erdfelder, E., Lang, A. G., & Buchner, A. (2007). G*Power 3: A flexible statistical power analysis program for the social, behavioral, and biomedical sciences. Behavior Research Methods, 39(2), 175-191. doi:10.3758/BF03193146

Grant, R. M. (2010). Contemporary strategy analysis and cases: Text and cases. New York, USA: John Wiley & Sons.

GVCia. (2015). Annual research on management and IT use in business (26th ed.). Sao Paulo, Brazil: FGV-EAESP-CIA.

Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E., & Tatham, R. L. (2009). Análise multivariada de dados. São Paulo, Brasil: Bookman Editora.

Hair, J. F., Jr., Hult, G., Ringle, C., & Sarstedt, M. (2013). A primer on partial least squares structural equation modeling (PLS-SEM). Thousand Oaks, USA: Sage.

Helfat, C. E., Finkelstein, S., Mitchell, W., Peteraf, M., Singh, H., Teece, D., & Winter, S. G. (2009). Dynamic capabilities: Understanding strategic change in organizations. John Wiley & Sons.

Helfat, C. E., & Peteraf, M. A. (2009). Understanding dynamic capabilities: Progress along a developmental path. Strategic organization, 7(1), 91-102. doi:10.1177/1476127008100133

Helfat, C. E., & Winter, S. G. (2011). Untangling dynamic and operational capabilities: Strategy for the (n)ever-changing world. Strategic Management Journal, 32(11), 1243-1250. doi:10.1002/smj.955

Henderson, B., Kobelsky, K. W., Richardson, V. J., & Smith, R. (2010). The relevance of information technology expenditures. Journal of Information Systems, 24(2), 39-77. doi:10.2308/jis.2010.24.2.39

Henderson, J., & Venkatraman, N. (1999). Strategic alignment: Leveraging information technology for transforming organizations. IBM Systems Journal, 32(1), 472-484. doi:10.1147/sj.382.0472

Henseler, J., Ringle, C. M., & Sinkovics, R. R. (2009). The use of partial least squares path modeling in international marketing. Advances in International Marketing, 20, 277-319.

Instituto Brasileiro de Geografia e Estatística. (2016). Study of gross domestic product of 2015. Retrieved from

Jordão, R. V. D., & Novas, J. L. C. (2013). A study on the use of the balanced scorecard for strategy implementation in a large Brazilian mixed economy company. Journal of Technology Management & Innovation, 8(3), 98-107.

Kaplan, R. (2010). Conceptual foundations of the balanced scorecard [Working Paper No 10-074]. Harvard Business School Accounting & Management Unit, Boston, USA.

Kaplan, R., & Norton, D. P. (1992). The balanced scorecard: Measures that drive performance. Harvard Business Review, 70(1). Retrieved from

Kaplan, R., & Norton, D. P. (1996). The balanced scorecard: Translating strategy into action. Boston, USA: Harvard Business Press.

Kaplan, R., & Norton, D. P. (2000). The strategy-focused organization: How balanced scorecard companies thrive in the new business environment. Boston, USA: Harvard Business Review Press.

Kaplan, R., & Norton, D. P. (2004). The strategy map: Guide to aligning intangible assets. Strategy & Leadership, 32(5), 10-17. doi:10.1108/10878570410699825

Kaplan, R., & Norton, D. P. (2008). The execution premium: Linking strategy to operations for competitive advantage. Boston, USA: Harvard Business Review Press.

Kim, G., Shin, B., Kim, K. K., & Lee, H. G. (2011). IT capabilities, processoriented dynamic capabilities, and firm financial performance. Journal of the Association for Information Systems, 12(7), 487-517.

Kohli, R., Devaraj, S., & Ow, T. T. (2012). Does information technology investment influence a firm’s market value? A case of non-publicly traded healthcare firms. MIS Quarterly, 36(4), 1145-1163.

Kohli, R., & Grover, V. (2008). Business value of IT: An essay on expanding research directions to keep up with the times. Journal of the Association for Information Systems, 9(1), 23-39.

Maçada, A. C. G., Beltrame, M. M., Dolci, P. C., & Becker, J. L. (2012). IT business value model for information intensive organizations. BAR-Brazilian Administration Review, 9(1), 44-65. doi:10.1590/S1807- 76922012000100004

Malhotra, N. K. (2006). Pesquisa de marketing: Uma orientação aplicada (4th ed.). Porto Alegre, RS: Bookman.

Marôco, J. (2010). Análise de equações estruturais: Fundamentos teóricos. Software e aplicações. Sao Paulo, SP: Pêro Pinheiro.

McKelvie, A., & Davidsson, P. (2009). From resource base to dynamic capabilities: An investigation of new firms. British Journal of Management, 20(1), S63-S80. doi:10.1111/j.1467-8551.2008.00613.x

Meirelles, S. D., & Camargo, Á. A. B. (2014). Capacidades dinâmicas: O que são e como identificá-las? RAC-Revista de Administração Contemporânea, 18(7), 41-64. doi:10.1590/1982-7849rac20141289

Melville, N., Kraemer, K., & Gurbaxani, V. (2004). Information technology and organizational performance: An integrative model of IT business value. MIS Quarterly, 28(2), 283-322.

Najmi, M., Etebari, M., & Emami, S. (2012). A framework to review performance prism. International Journal of Operations and Production Management, 32(10), 1124-1146. doi:10.1108/01443571211274486

Nitzl, C., & Hirsch, B. (2013). When do managers trust their management accountants? [SSRN Working Paper, pp. 1-46]. Bundeswehr University, Munich, Germany.

Nudurupati, S. S., Bititci, U. S., Kumar, V., & Chan, F. T. (2011). State of the art literature review on performance measurement. Computers & Industrial Engineering, 60(2), 279-290. doi:10.1016/j. cie.2010.11.010

O’Brien, J. A., & Marakas, G. M. (2007). Management information systems (10th ed.). New York, USA, McGraw-Hill/Irwin, a business unit of The McGrawHill Companies.

Otim, S., Dow, K., Grover, V., & Wong, J. (2012). The impact of information technology investments on downside risk of the firm: Alternative measurement of the business value of IT. Journal of Management Information Systems, 29(1), 159-194. doi:10.2753/MIS0742-1222290105

Ouakouak, M. L., & Ouedraogo, N. (2013). The mediating role of employee strategic alignment in the relationship between rational strategic planning and firm performance: A European study. Canadian Journal of Administrative Sciences, 30(3), 143-158.

doi:10.1002/cjas.1259 Papke-Shields, K. E., Malhotra, M. K., & Grover, V. (2006). Evolution in the strategic manufacturing planning process of organizations. Journal of Operations Management, 24(5), 421-439. doi:10.1016/j.jom.2005.11.012

Pavlou, P. A., & Sawy, O. A. El. (2011). Understanding the elusive black box of dynamic capabilities. Decision Sciences, 42(1), 239-273. doi:10.1111/j.1540-5915.2010.00287.x

Poelmans, S., Reijers, H. A., & Recker, J. (2013). Investigating the success of operational business process management systems. Information Technology and Management, 14(4), 295-314. doi:10.1007/s10799- 013-0167-8

Powell, T. C., & Dent-Micallef, A. (1997). Information technology as competitive advantage: The role of human, business, and technology resources. Strategic Management Journal, 18(5), 375-405. doi:10.1002/ (sici)1097-0266(199705);2-7

Ramakrishnan, T., Jones, M. C., & Sidorova, A. (2012). Factors influencing business intelligence (BI) data collection strategies: An empirical investigation. Decision Support Systems, 52(2), 486-496. doi:10.1016/j.dss.2011.10.009

Ramdani, B. (2012). Information technology and organisational performance: Reviewing the business value of IT literature. In Y. K. Dwivedi, M. R. Wade, & S. L. Schneberger (Eds.), Information systems theory: Explaining and predicting our digital society (Vol. 1, pp. 283- 301). New York, USA: Springer.

Raschke, R. L. (2010). Process-based view of agility: The value contribution of IT and the effects on process outcomes. International Journal of Accounting Information Systems, 11(4), 297-313. 10.1016/j.accinf.2010.09.005

Ravichandran, T., & Lertwongsatien, C. (2005). Effect of information systems resources and capabilities on firm performance: A resource-based perspective. Journal of Management Information Systems, 21(4), 237-276.

Ray, G., Wu, D., & Konana, P. (2009). Competitive environment and the relationship between IT and vertical integration. Information Systems Research, 20(4), 585-603. doi:10.1287/isre.1080.0202

Ringle, C., Sarstedt, M., & Straub, D. (2012). A critical look at the use of PLS-SEM in MIS Quarterly. MIS Quarterly, 36(1), 3-14

Ringle, C., Silva, D., & Bido, D. S. (2014). Modelagem de equações estruturais com utilização do Smartpls. Revista Brasileira de Marketing, 13(2), 54-71. doi:10.5585/remark.v13i2.2717

Ringle, C., Wende, S., & Will, A. (2005). SmartPLS 2.0 M3. Retrieved from

Santos, B. L. dos, Zheng, Z., Mookerjee, V. S., & Chen, H. (2012). Are new IT-enabled investment opportunities diminishing for firms? Information Systems Research, 23(2), 287-305.

Santos-Vijande, M. L., López-Sánchez, J. Á., & Trespalacios, J. A. (2012). How organizational learning affects a firm’s flexibility, competitive strategy, and performance. Journal of Business Research, 65(8), 1079-1089. doi:10.1016/j.jbusres.2011.09.002

Schwarz, A., Kalika, M., Kefi, H., & Schwarz, C. (2010). A dynamic capabilities approach to understanding the impact of IT-enabled business processes and IT-business alignment on the strategic and operational performance of the firm. Communications of the Association for Information Systems, 26(1), 57-84.

Sekaran, U. (2000). Research methods for business: A skill-building approach (3rd ed.). New York, USA: John Wiley.

Sen, D., Bingol, S., & Vayvay, O. (2017). Strategic enterprise management for innovative companies: The last decade of the balanced scorecard. International Journal of Asian Social Science, 7(1), 97-109. doi:10.18488/journal.1/2017.7.1/

Shang, S., & Seddon, P. B. (2002). Assessing and managing the benefits of enterprise systems: The business manager’s perspective. Information Systems Journal, 12(4), 271-299. doi:10.1046/j.1365- 2575.2002.00132.x

Sila, I., & Ebrahimpour, M. (2005). Critical linkages among TQM factors and business results. International Journal of Operations & Production Management, 25(11), 1123-1155. doi:10.1108/01443570510626925

Singh, S., Watson, H. J., & Watson, R. (2002). EIS support for the strategic management process. Decision Support Systems, 33(1), 71- 85. doi:10.1016/S0167-9236(01)00129-4

Sobol, M. G., & Klein, G. (2009). Relation of CIO background, IT infrastructure, and economic performance. Information & Management, 46(5), 271-278. doi:10.1016/

Sosik, J. J., Kahai, S., & Piovoso, M. J. (2009). Silver bullet or voodoo statistics? A primer for using the partial least squares data analytic technique in group and organization research. Group & Organization Management, 34(1), 5-36. doi:10.1177/1059601108329198

Stoel, M. D., & Muhanna, W. A. (2009). IT capabilities and firm performance: A contingency analysis of the role of industry and IT capability type. Information and Management, 46(3), 181-189. doi:10.1016/

Tallon, P. P. (2008). A process-oriented perspective on the alignment of information technology and business strategy. Journal of Management Information Systems, 24(3), 227-268. doi:10.2753/ MIS0742-1222240308

Tallon, P. P., Kraemer, K. L., & Gurbaxani, V. (2000). Executives’ perceptions of the business value of information technology: A process-oriented approach. Journal of Management Information Systems, 16(4), 145-173. doi:10.1080/07421222.2000.11518269

Teece, D. J. (2009). Dynamic capabilities and strategic management: Organizing for innovation and growth. New York, USA: Oxford University Press.

Teece, D. J. (2014). A dynamic capabilities-based entrepreneurial theory of the multinational enterprise. Journal of International Business Studies, 45(1), 8-37. doi:10.1057/jibs.2013.54

Teece, D. J., Pisano, G., & Shuen, A. (1997). Dynamic capabilities and strategic management. Strategic Management Journal, 18(7), 509-533. doi:10.1002/(sici)1097-0266(199708);2-z

Urbach, N., & Ahlemann, F. (2010). Structural equation modeling in information systems research using partial least squares. Journal of Information Technology Theory and Application, 11(2), 5-39.

Wade, M., & Hulland, J. (2004). The resource-based view and information systems research: Review, extension, and suggestions for future research. MIS Quarterly, 28(1), 107-142.

Wang, C. L., & Ahmed, P. K. (2007). Dynamic capabilities: A review and research agenda. International Journal of Management Reviews, 9(1), 31-51. doi:10.1111/j.1468-2370.2007.00201.x

Weill, P., Subramani, M., & Broadbent, M. (2002). Building IT infrastructure for strategic agility. MIT Sloan Management Review, 44(1). Retrieved from

Winter, S. G. (2003). Understanding dynamic capabilities. Strategic Management Journal, 24(10), 991-995. doi:10.1002/smj.318

Yoshikuni, A. C., & Albertin, A. L. (2014). Model analysis of the relationship between strategic organization knowledge and the use of information systems in firm performance in Brazil. Chinese Business Review, 13(5), 301-319.

Zahra, S. A., Sapienza, H. J., & Davidsson, P. (2006). Entrepreneurship and dynamic capabilities: A review, model and research agenda. Journal of Management Studies, 43(4), 917-955. doi:10.1111/j.1467- 6486.2006.00616.x

Zhao, X., Lynch, J. G., & Chen, Q. (2010). Reconsidering Baron and Kenny: Myths and truths about mediation analysis. Journal of Consumer Research, 37(2), 197-206. doi:10.1086/651257

Zollo, M., & Winter, S. G. (2002). Deliberate learning and the evolution of dynamic capabilities. Organization Science, 13(3), 339-351. doi:10.1287/orsc.13.3.339.2780

Artigos mais lidos escritos pelo mesmo(s) autor(es)

1 2 > >>