Published: 2008-01-01

Editorial

Editorial

Francisco Aranha

5

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Articles

Service recovery as a relationship tool and its impact on customer trust and loyalty

Cristiane Pizzutti dos Santos, Daniel Von der Heyde Fernandes

10-24

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People management policies and practices: strategic and institucional approaches

Beatriz Maria Braga Lacombe, Rebeca Alves Chu

25-35

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Analysis of the positioning of footwear manufacturers in the Franca region

Alfredo José Machado Neto, Janaina de Moura Engracia Giraldi

36-47

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Supply chain: management of inventories by distributors

Joseph Youssif Saab Junior, Henrique Luiz Corrêa

48-62

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RAE - Clássicos

Why is partial hedging optimum?

Richard Saito, Rafael Felipe Schiozer

63-66

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Risk management: coordinating corporate investment and financing policies

Kenneth A. Froot, David S. Scharfstein, Jeremy C. Stein

67-86

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Who manages risk? and empirical examination of risk management practices in the gold mining industry

Peter Tufano

87-118

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Book review

Economic sociology and organization studies

Maurício Custódio Serafim

120-121

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Interpretative research approaches in administration and marketing

Rodrigo Moura Lima de Aragão

122-123

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