Dano ambiental: Quando a raiva pode levar à descontinuidade do fornecedor
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O estudo analisou os efeitos diretos e indiretos da controlabilidade e da responsabilidade na descontinuidade do fornecedor após dano ambiental. Os dados foram coletados junto a 267 indivíduos com experiência em gestão, por meio de um experimento
baseado em cenários. Os resultados indicaram que a controlabilidade influencia a descontinuidade do fornecedor, bem como anger do comprador, quando o fornecedor, e não a natureza, possui controle sobre o dano ambiental ocorrido. O efeito indireto da
controlabilidade foi parcialmente explicado pela anger sentida. Já os efeitos direto e indireto da responsabilidade não mostrou significância, sendo parcialmente explicado de maneira moderadora na relação entre a controlabilidade e a descontinuidade do fornecedor após o dano ambiental. O estudo identifica o papel comportamental de uma emoção negativa experimentada
durante crises gerenciais, influenciando as tomadas de decisões de indivíduos quanto à descontinuidade do fornecedor após a ocorrência de um dano ambiental.
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