Controle burocrático e suporte organizacional no setor público: efeitos mediados pelo empoderamento psicológico no engajamento
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Resumo
O presente estudo tem como objetivo investigar em que medida o controle burocrático e o suporte organizacional afetam o engajamento no trabalho de funcionários públicos e o papel mediador do empoderamento psicológico. Para alcançar esse objetivo, foi realizado um levantamento junto a 159 servidores públicos de dois tribunais de contas brasileiros, com posterior aplicação de análise fatorial exploratória, técnicas de parcelamento, análise fatorial confirmatória e regressão de mínimos quadrados ordinários (OLS). Os resultados evidenciam que há mediação total negativa entre controle burocrático e engajamento no trabalho por meio do empoderamento psicológico. O efeito do suporte organizacional no engajamento no trabalho e parcial e positivamente mediado pelo empoderamento psicológico. Assim, o empoderamento psicológico parece ser um importante mecanismo por meio do qual os funcionários públicos reagem a características do contexto de trabalho, sendo enfraquecido em situações de controle burocrático exacerbado ou de falta de suporte organizacional, com consequências para o nível de entusiasmo e dedicação. Os achados são discutidos a luz de suas implicações teóricas e práticas para a gestão no setor público.
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