Information technology strategic alignment with strategic planning: proposal of a model in stages for public service management

Abstract

The substantial changes in how public and political governance is led demand the alignment of information technology (IT) resources with public services. This requires that public managers have firm competences in intelligent and dynamic practices, besides timely information and personalized knowledge as essential factors for strategic and operational planning. This article describes an alignment model of IT strategic planning with organizational strategic planning and its respective stages, based on quanti-qualitative analyses from a survey of 18 large Brazilian public service organizations. With different variables, the model involves four constructs. The four alignment stages have different characteristics and activities. This contribution retrieves the modern concept of IT and e-governance aligned with public services, providing these organizations with a framework to establish analogies and growth perspectives. The conclusion reiterates the importance of the model and of the alignment stages, making them an effective tool for public and political governance.