Published: 2020-03-13

Full Issue

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Editorial

A new decade and RAE’s 60th anniversary...

Maria José Tonelli, Felipe Zambaldi

1-2

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Forum

Customer experience and engagement

Delane Botelho, Leandro Angotti Guissoni

3-6

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Dishonesty is contagious: investigating the domino effect of dysfunctional customer behaviors

Denise Telli, Lélis Balestrin Espartel, Clecio Falcao Araujo, Kenny Basso

7-19

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Consumers’ knowledge, maximizing tendencies, and post-decision information search

Maura Ferreira, Cristiane Pizzutti dos Santos

20-32

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Investigating online response strategies to address negative word of mouth

Roberta Duarte Fernandes, Giuliana Isabella

33-46

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Articles

Craft and commercial dimension in constructing a beer market

Marlon Dalmoro, Guilherme Fell

47-58

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Perspectives

Organizational studies in Brazil: Building access or replicating exclusion?

Alexandre de Pádua Carrieri, Gabriel Farias Alves Correia

59-63

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Reflexivity in teaching and researching organizational studies

Ann L. Cunliffe

64-69

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Book review

The energy emanating from NEOS

Marcio Sá

70-71

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Editorial Information

Editorial Information 2019

RAE Redação

72-74

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Collaborators

Collaborators 2019

RAE Redação

75-81

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